Terms and Conditions of Service - Volunteering Solutions
Your access and use of www.volunteeringsolutions.co.uk are subject to the following terms and conditions and is an agreement between you (the individual) and Volunteering Travel Solutions UK Limited. “Volunteering Solutions” “VolSol” , “us” , “we” , “our” refer to Volunteering Travel Solutions UK Limited.
Volunteering Solutions (UK) is owned by Volunteering Travel Solutions UK Limited a UK Limited Liability company under UK whose registered office is at 39 Roxborough Road JWPC Building, Harrow HA1 1NS and whose Sales office is at 6 Bedford Park, Suite 6, Croydon CR0 2AP. All main correspondence should be directed to our Sales office in Croydon.
When you submit an online application for a Volunteering Travel Solutions UK Limited service, you are agreeing to the Terms and Conditions listed below.
By applying to volunteer with VolSol, you would agree to the following terms:
Volunteering Solutions does not arrange flights or make any travel arrangements to your program location. It is the your own responsibility to arrange your own air fares and travel to the program location. Volunteering Solutions provides advise and pre departure information to you, it is your responsibility to obtain all necessary travel documents, such as visa, work permits etc.
You are responsible for ensuring your travel documents are complete and upto date for your travel. Volunteering Solutions cannot accept the responsibility if entry is denied to a country due to incorrect visa or travel documents.
Travel insurance is compulsory for all participants of Volunteering Solutions. All participants need to buy full comprehensive medical insurance for their time of stay in our project. It is your sole responsibility to purchase your own travel insurance.
Please ask us for details at [email protected] for more details on how to buy Insurance from Volunteering Solutions. The Insurance is provided by a third party vendor and Volunteering Travel Solutions UK Limited does not take any responsibility towards claims or disputes with the Insurance provider with the client.
No Refund would be provided for the payment made towards buying Medical/Travel Insurance from Volunteering Solutions. Participants are allowed to change the coverage date for the Insurance period, only once after they have made the payment.
Volunteering Solutions provides highly affordable programs and our application fee is amongst the lowest, as a result we do not provide a complete refund policy. Please read the details of application and program fee payments below.
Application fee is refundable up to only 60 days before the program start date. Refund requests must be received sixty (60) days prior the program start date through written confirmation via email, fax or post. Upon receipt of the request the volunteer will be notified immediately via email. If the volunteer does not receive confirmation they should assume that the request has not been received.
The application fee amount of £179 would be refunded less the administration charges of £50 which would cover bank charges and currency conversion charges. If you change your program start date, then the date considered for refund purpose would be the earliest date indicated by you in your online application.
Under the rare instance where Volunteering Solutions. is not able to accept you in the program, we would be refunding you the application fee less £50 administration charges.
You will find the complete program costs on each program page on the website. Volunteering Solutions reserves the right to change the program fee anytime without any prior information. All program fee are due 60 days from your program start date, if you fail to make your program fee payment before this time Volunteering Solutions has the right to cancel your program.
Cancelation of Program by You
Volunteering Solutions needs to get cancelation requests at least 30 days before your program start date. Volunteering Solutions incurs a lot of charges in order to provide suitable program to the client.
Our cancellation policy for all programs is:
Cancellation of program by Volunteering Solutions
Incase Volunteering Solutions has to cancel the your program due to certain operational reasons, Volunteering Solutions will refund part of the remaining time period of the project fee calculated on a pro-rata basis excluding the application fee of £179 and 7% (seven percent) bank charges.
If your program is cancelled by Volunteering Solutions due to any uncertain natural calamities (for example – earthquake, floods, typhoon, cyclone, tsunami etc.) your Program & Application fee would not be refunded under such circumstances.
Payment of refunds
Volunteering Solutions will refund the applicable refund amount to the client within 30 (thirty) days of confirmation of cancellation.
Volunteering Solutions would not provide any compensation whatsoever for any of it's programs.
Volunteering Solutions adds a 4% international banking fee, which is charged at the time of online payment.
Program Change by you
All program participants are allowed to make ONE change to their choice of program and dates applied for (at no extra charges) before their placement has been confirmed by Volunteering Solutions. A charge of £80 is applicable for any subsequent change to the program from your side.
Use of Photos and Feedback
By agreeing to the terms and conditions you agree that Volunteering Solutions can use your photos and written feedback while at the project to post on its website www.volunteeringsolutions.com & www.volunteeringsolutions.co.uk Volunteering Solutions might use such material for marketing/promotion in form of brochure/emails/ or on any of its websites. Volunteering Solutions also uses photos and material from our partners and affiliations abroad and in India and is not responsible for a claims arising towards that material/photos/content. This includes photos and videos posted on our Facebook page and other social media network sites.
The volunteer acknowledges and accepts the responsibilities and risks associated with their agreement to travel to, temporarily live in and provide volunteer services in a developing country. Such travel and volunteer work can be often hazardous and involves a certain degree of risk, inherently dangerous activities and personal perils to the volunteer, both foreseen and unforeseen, all of which are fully accepted by and solely assumed by the volunteer. Therefore, Volunteering Solutions including any and all of its employees, managers, directors, shareholders, host families and host country partner organizations are not liable, to the maximum extent of the law, for any loss or harm the volunteer or associates may suffer, including but not limited to loss caused by:
You accept and acknowledge and confirm that personal injury or illness, emotional trauma, property damage and death can occur by natural causes or activities of persons or animals, either as a result of negligence or because of other reasons.
By applying for our programs online your confirm that you have read and agree to our terms & you are waiving of any Liability that, amongst other things:
Vaccinations and Health
We may offer you a list of suggested immunizations and travel health tips based on such publicly available sources as the United States Center for Disease Control & Travel Aware UK. However you understand that we are not medical professionals and have no medical expertise whatsoever. We strongly recommend all our participants that you visit a medical professional (GP) before your trip; however, it is your sole responsibility to arrange and determine any required immunizations and medical procedures that you may need before, during and after your time in the field with us. It is your sole responsibility to arrange and administer any vaccinations/immunizations required to be taken for travel to the country of your program.
Furthermore, you accept and acknowledge that we have no responsibility regarding the adequacy of any medical care, medical equipment, medical supplies and or any evacuation plan that may be provided to you before, during or after your program. You are solely responsible for your own welfare, and you accept and acknowledge any and all risks of personal injury or illness, emotional trauma, property damage and death that may occur as a result of you joining one of our programs.
‘Volunteering Solutions’ is an Agent to provide programs
You understand that ‘Volunteering Solutions’ is an agent acting on behalf of suppliers, hereinafter “Local Partners/Local Coordinators” You accept, understand and acknowledge that we organize, promote and offer programs that offer accommodation, transportation and other services provided by our Local Partners/Local Coordinators, which are independent and separate entities from Volunteering Solutions, and over which we have no authority or oversight.
Some examples of Local Partners include but are not limited to hotels, restaurants, taxi drivers, tour guides and travel agencies, as well as the entities where you may volunteer in, for example local biological reserves, clinics and hospitals, nonprofits, local travel companies, local coordinatos, staff of other local hosting companies and schools.
By applying for our programs online your confirm that you have read and agree to our terms & you are waiving us of any Liability that, amongst other things forever releases us, our owners, our directors, our shareholders, our employees and any persons or groups associated to us of all liability related to:
Code of Conduct
You agree that you would abide by the rules and regulations set out by our partner organizations in the home country. If we or our in-country partners find your behavior unsatisfactory due to drugs, alcohol, stress, abuse or a medical condition. Your program would be terminated under the following conditions:
Volunteering Solutions has the right to cancel any placement of an enrolled volunteer before start date.
Volunteering Solutions will share the information submitted on the application form with its partners, branches and subsidiaries around the world. This information is not used for marketing or solicitation purposes, and it is never rented, sold, given or traded to other companies.
These Terms set out by Volunteering Solutions shall be legally binding upon you, your family, heirs, administrators, executors and legal representatives. In accepting this document & by applying for our programs, you are not relying upon any oral or written representations or statements made by us other than what is set forth in these Terms.
Applicable law and jurisdiction
No matter where you live, your booking with us is accepted under English law and the Courts of England and Wales shall have the exclusive jurisdiction to decide on any disputes between us.